Blog
  • Register

Endpoint I.T. Blog

Get Yourself an IT Help Desk

Get Yourself an IT Help Desk

How much does your business rely on technology? Chances are that there is at least one solution your business can’t get by without--and where there is a technology solution, you can bet there will be users who need help with it. We’ll discuss how a help desk solution can help your business avoid downtime and general technology problems.

The problem that many businesses run into is that they need the assistance but can’t afford to hire the help needed for their internal help desk. Outsourcing a help desk can provide the same benefits at a fraction of the costs associated with hiring new employees. Here are some of the major benefits that a help desk solution can offer for your business.

Help Desk Support Can Minimize Downtime
Imagine a situation when your business’ employees keep running into problems with their technology. If they don’t know who to reach out to, they will continue to suffer from issues that keep them from getting work done. Any time when work isn’t being completed as it’s supposed to be can be considered downtime, regardless of the reason, and it’s expensive. If you have someone your employees can reach out to for assistance with their technology, you can minimize the amount of downtime. This keeps time wasted to a minimum while boosting productivity.

Help Desk Support Can Provide a Single Point of Contact
Of course, if you give your employees a list of numbers to call for help with their technology, they will look at it and wonder why it can’t just be a single extension or email address. Businesses that work with several vendors will have countless points of contact that can downright confuse most employees who don’t manage all of it as part of their daily duties. You can make it easy to get technology help by giving them one number to call for the help desk, or an email address/ticketing system that will give them a way to report problems and receive support as needed.

Help Desk Support Can Augment Your In-House IT
What happens if your internal IT department is so bogged down with requests for help that they can’t get to all of their other responsibilities? Software will fail to be patched properly, hardware might not be implemented on time, and your organization’s devices might be put at risk - all because you don’t have a help desk for your employees to contact for all of their simple questions. You can implement a remote help desk solution to share this burden with your IT department, so they have time to actually do their jobs.

Don’t let technology problems hold your employees back from getting their work done. To learn more about how your organization can implement a help desk solution, reach out to Endpoint I.T. at (409) 835-1600.

Tip of the Week: Using Some of Microsoft OneNote’s...
Cloud Applications Bring Businesses New Ways to Su...
 

Comments

No comments made yet. Be the first to submit a comment
Already Registered? Login Here
Guest
Monday, January 21, 2019

Captcha Image

Mobile? Grab this Article!

QR-Code dieser Seite

Tag Cloud

Tip of the Week Security Best Practices Technology Business Computing Privacy Network Security User Tips Productivity Tech Term Cybersecurity Malware Cloud Microsoft Smartphones Internet Backup Efficiency Android Wi-Fi IT Support Mobile Device Communications Communication Hardware Browser Email Google Network Software Data VoIp Small Business Data Recovery Data Backup Ransomware IT Services Passwords Mobile Devices Applications Windows 10 Business Management Cloud Computing Hackers Managed IT Services Hosted Solutions Wireless Managed IT services Internet of Things Innovation Social Media Smartphone Users Saving Money Holiday Outsourced IT Business Collaboration Settings Computer Information Access Control Marketing Microsoft Office Employer-Employee Relationship Word Blockchain Router Business Intelligence Workplace Tips Miscellaneous Patch Management Networking Cortana Physical Security Remote Computing Artificial Intelligence Data Protection Password Save Money Chrome Website Cost Management Gmail Remote Monitoring and Management Bandwidth Law Enforcement VPN Medical IT Wireless Charging Tip of the week Analytics BDR Data Management Twitter Dark Web Scam Connectivity Business Continuity Virtual Assistant Managed Service Battery Data Breach Tech Terms Phishing How To Mobility Apps Computers Automation Compliance Government Virtualization Virus Excel Managed IT Service Value Training HP Spam Remote Support Streaming Media Storage IT budget Operating System Retail Wireless Internet WannaCry Cleaning Content Filtering PowerPoint Hard Drives Online Shopping G Suite Update Live Streaming Server Internet Explorer Proactive IT Politics Dongle Apple Office 365 Unified Communications Authorization Security Cameras Document Management Antivirus Telecommuting Downloads Error Licensing Bring Your Own Device Gadgets Help Desk HIPAA Machine Learning Sports Reporting VoIP Laptop SSD Outlook Comparison Threat iPhone Telephony RAM Sales Database Amazon App Wearables Paperless Office Staff Trends Tech Support IT Management Environment Hybrid Cloud Upgrade Hard Drive Botnet Alert Facebook File Sharing Profitability Lead Generation Server Management Specifications Printing Analysis Voice over IP Microsoft Teams Tablet Cybercrime Healthcare Digital Websites Workers A.I. Touchscreen e-waste Cables Certification Processors Telecommute Remote Monitoring User Tip SaaS Inventory User Security Eliminating Downtime News Conferencing Paper Technology Tips Company Culture WhatsApp Knowledge Tactics Safety Millennials Movies Microsoft Office 365 Travel disposal Voice over Internet Protocol Spyware Data loss GDPR Vulnerability Mobile Security Business Technology BYOD Telephone System Office Ink Big Data Backup and Disaster Recovery eCommerce Managing Stress Education Network Attached Storage Maintenance Plug-In Files Edge Authentication Managed IT Troubleshooting Congratulations Regulation Quick Tips WiFi Disaster Recovery Emergency Printers Data Security Thank You Personal Information

Newsletter Sign Up

Latest News & Events

Endpoint I.T. is proud to announce the launch of our new website at http://www.endpointtx.com. The goal of the new website is to make it easier for our existing clients to submit and manage support requests, and provide more information about our ser...

Contact Us

Learn more about what Endpoint I.T. can do for your business.

Call Us Today
Call us today
(409) 835-1600

595 Orleans Street
STE 1111

Beaumont, Texas 77701